如何掌握斯里兰卡商务礼仪

斯里兰卡是一个美丽迷人的国家,充满了不同的文化、习俗、宗教和语言。所有这些因素都意味着这个国家已经形成了自己独特的商业礼仪。然而,这些规则中的一些对外国商人来说似乎很陌生,只要你遵循下面的基本步骤,你就不会遇到任何问题。

人民
记住斯里兰卡是由许多不同的民族、宗教、文化和语言组成的,这一点极其重要。僧伽罗人(73.8%)、斯里兰卡摩尔人(7.2%)、印度泰米尔人(4.6%)和斯里兰卡泰米尔人(10.5%)。事实上,与泰米尔独立恐怖组织泰米尔猛虎组织的长期内战直到最近才结束。斯里兰卡的两大宗教佛教和印度教对社会产生了巨大影响。由于两种宗教本质上都是等级制的,尤其是印度教,这个国家的商业礼仪也演变成了极其等级制。做生意时,记住这一点并尊重资历是很重要的。由于对宗教的重视,你的对手在做商业决策时也很可能寻求神的干预。

沟通
斯里兰卡最广泛使用的语言是僧伽罗语,其次是泰米尔语。斯里兰卡人非常重视面子。因此,不要让你的对手尴尬或批评你是很重要的。斯里兰卡人是非对抗性的,你经常不得不从字里行间去理解他们的意思。

关系
斯里兰卡人非常重视企业内部的关系,他们通常不愿意与没有私人关系的人做生意。你的第一次商务会议更多的是让他们了解你,而不是实际做出任何商业决策。虽然这对西方商界人士来说可能令人沮丧,但不要试图仓促做出决定,因为这将被视为一种侮辱。由于社会的等级性质,所有重大决策都由高级管理层做出。然而,接触这些决策者的唯一方法是在最初的会议中与低层员工建立良好的关系。

问候
由于不同的种族群体,问候斯里兰卡人可能相当复杂,但是外国人不需要知道这些细微差别。对于商业来说,握手是最常见的问候方式。许多女性仍然对与直系亲属之外的任何男性的身体接触感到不舒服,所以最好是与自己性别的成员握手。一般来说,在决定如何问候某人时,最好跟随对方的领导。头衔在斯里兰卡也非常重要,如果有人有专业头衔,你就必须使用它。如果他们没有专业头衔,那么使用他们的尊称如先生或女士是礼貌的。除非你被邀请,否则用别人的名字称呼他们是不礼貌的。

着装规范
由于这是一种相当正式的商业文化,着装规范也相当保守。初次见面时,母亲最好穿深色西装。女人不要露出太多的皮肤是很重要的。

商业名片
和许多其他亚洲国家一样,斯里兰卡人尊重名片。名片应该用双手赠送和接收。重要的是,你学习名片时要记下它们的标题,而不是仅仅把它们放在你的后口袋里。一定要在你的名片上写上任何头衔,这样他们才能理解你在公司的地位。虽然将卡片的一面翻译成僧伽罗语或泰米尔语可能被视为一个很好的手势,但这不是必须的。

送礼
在最初的商务会议中,不希望送礼。然而,如果你收到了一份礼物,那么回报是很重要的。重要的是你只给某些礼物。除非你确定你的主人喝酒,否则喝酒是不明智的。猪肉和皮革制品也是不明智的选择,因为这会冒犯穆斯林和印度教徒。鲜花是一个糟糕的选择,因为它们与哀悼联系在一起。上面的建议对外国人来说似乎很奇怪,但是如果你遵循它们,你会发现你的商务旅行会顺利得多。

Sri Lanka is a beautiful and fascinating country full of different cultures, customs, religions and languages. All of these factors mean that the country has developed its own very distinct business etiquette. Some of these rules can seem quite alien to foreigner business people, however, as long as you follow the basic steps below you shouldn’t run into any problems.

The People
It is extremely important to remember that Sri Lanka is made up of many different ethnicities, religions, cultures and languages. Sinhalese(73.8%), Sri Lankan Moors(7.2%), Indian Tamils(4.6%) and Sri Lankan Tamils(10.5%). In fact, it is only recently that the long running civil war with the Tamil independence terrorist group known as the Tamil Tigers ended. Sri Lanka’s two main religions, Buddhism and Hinduism have had a big effect on society. As both religions are hierarchical in nature, especially Hinduism, the country’s business etiquette has also evolved to be extremely hierarchical. When conducting business it is important to remember this and respect seniority. Due to the importance placed on religion it is also quite possible that your counterparts may seek divine intervention when making business decisions.

Communication
The most widely spoken language in Sri Lanka is Sinhalese followed by Tamil. Sri Lankans place a huge amount of importance on saving face. As such it is important that you do not embarrass or criticize your counterparts. Sri Lankans are extremely non-confrontational and you often have to read between the lines to work out exactly what they mean.

Relationships
Sri Lankans place a huge amount of importance on relationships within business and they are usually unwilling to do business with people that they do not have a personal relationship with. Your first business meeting will be more about them getting to know you than actually making any business decisions. While this can be frustrating for western business people, it is important not to try and rush decisions as this will be taken as an insult. Due to the hierarchical nature of the society, all the major decisions are made by senior management. However, the only way to get to these decision makers is by forging a good relationship with the lower level employees in the initial meetings.

Greetings
Greeting people in Sri Lanka can be quite complicated due to the different ethnic groups, however, foreigners are not required to be aware of such nuances. For business, handshakes are the most common form of greeting. Many women are still uncomfortable with physical contact with any male outside of their immediate family, so it is best just to shake hands with members of your own gender. Generally speaking it is best to follow your counterparts lead when deciding how to greet someone. Titles are also extremely important in Sri Lanka and if someone has a professional title it is important that you use it. If they don’t have a professional title, then it is polite to use their honorific title such as Sir or Madam. It is rude to address someone using their first name until you are invited to do so.

Dress Code
As it is a rather formal business culture, the dress code is also quite conservative. During an initial meeting it is best for moth men and women to wear dark business suits. It is important that women do not show too much skin.

Business Cards
Just like in many other Asian countries, Sri Lankans treat Business cards with respect. Business cards should be both presented and received with two hands. It is important that you study business cards taking note of their titles and not just put them in your back pocket. Make sure to include any titles on your business card so that they can understand your status within the company. While translating one side of your card into Sinhalese or Tamil may be seen as a nice gesture it is not a requirement.

Gift Giving
Gift giving is not expected during initial business meetings. However, if you receive a gift then it is essential that you reciprocate. It is important that you only give certain gifts. Giving alcohol is unwise unless you are certain that your host drinks. Pork and leather products are also unwise choices as this can offend Muslims and Hindus. Flowers are a bad choice as they are associated with mourning. The tips above can seem strange to foreigners but if you follow them you will find that your business trips goes a lot smoother.

原文:https://www.careeraddict.com/master-business-etiquette-in-sri-lanka

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